| 15820 Quotes Found |
If you believe that you must earn the right to be heard during every moment you interact with customers, you will increase the chances that you actually will be heard.
Compliance regulations have become a prosthesis for the lack of trust – and a slow-moving and costly prosthesis at that.
Generally, the more a team trusts its manager, the better the results will be, and the better the retention as well.
As you build your confidence in yourself… your relationship with fear will dramatically alter.
When it comes to reinforcing clarity, there is no such thing as too much communication.
…you and your directs really aren’t, and can probably ever be, a true team.
The stronger our selective attention, the more powerfully we can stay absorbed in what we’ve chosen to do: get swept away…
Recognizing the critic’s voice consciously is often enough to immediately snap us out its trance.









