Quotes

The Lean Product Playbook, Page 114

Delight, which goes beyond simply avoiding user frustration, means evoking positive emotions. Products that delight users are more enjoyable and fun to use.

Influence, Page 114

…subjects become fonder of the people and things they experienced while they were eating.

Accelerate, Page 114

People never admit to being complacent. No one will tell you that strategic complacency is a good thing. But the world is filled with it…

Talent is Overrated, Page 114

…strengths, like physical strengths, decay if they aren’t maintained.

Thanks for the Feedback, Page 114

While we all need to feel accepted as we are, we also need to hear feedback – particularly when our behavior is affecting others.

Who Believed in You?, Page 114

That’s the most important thing about mentoring. You realize you are a role model. So you better rise to that calling. – Sarah Huckabee Sanders

The 5 Levels of Leadership, Page 114

Not everyone responds well to candid conversations. Let’s face it: honesty can hurt.

Management, Page 114

There is a time lag between a major social, economic, or cultural event and its full impact.

The Inspirational Leader, Page 114

Only when leaders see themselves as incomplete – as having both strengths and weaknesses – will they be able to make up for their missing skills by relying on others.

The Infinite Game, Page 114

Only when a team member proves uncoachable – is resistant to feedback and takes no responsibility for how they show up at work, should we seriously consider removing them from the team.