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…the future always counts, and looking further into it – rationally – is always an advantage.
Base the feedback discussion on data and not just subjective impressions.
The way to determine your essential metrics is to identify the actions that correlate most directly to users experiencing the core value of your product…
…if you unilaterally decrease the time you spend checking your inbox in a group that depends on the hive mind, you’ll slow down other people’s efforts, generating annoyance and dissatisfaction…
Making sound decisions fast and at low cost is a competitive advantage everywhere.
…we can say with confidence that showing up and applying words to emotions is a tremendously helpful way to deal with stress, anxiety, and loss.









