Quotes

Start With No, Page 91

…no one in his right mind would set a goal over which he had no control.

Why Work Sucks and How to Fix It, Page 091

Management is part of the process, but management does not drive the process. The people create the new culture.

Grit, Page 91

To be gritty is to resist complacency.

Courage is Calling, Page 091

That is the thing about courage: Just like fear, it is contagious.

The Art of the Start 2.0, Page 091

In the long run a service business is fundamentally different from a product business.

Start With No, Page 92

…many more of us can [deliver results], but only if we understand the difference between a goal and a result, between what we can and cannot control.

Why Work Sucks and How to Fix It, Page 092

Our attitudes about time are perhaps the hardest obstacle to overcome because they are so ingrained we might not even realize their influence over us.

The Hard Thing About Hard Things, Page 092

When things go wrong in your company, nobody cares. The media don’t care, your investors don’t care, your board doesn’t care, your employees don’t care… And they are right not to care.

HBR Leader’s Handbook, Page 92

As a leader, your words carry extra weight, and if you are overly negative, you can crush a person’s spirit and self-confidence.

Start With No, Page 92

Goals you can control, objectives you cannot. By following your behavioral goals, you get to your objectives.