Quotes

Think Again, Page 85

…too many leaders shield themselves from task conflict. As they gain power, they tune out boat-rockers and listen to bootlickers.

Never Split the Difference, Page 85

’No’ starts conversations and creates safe havens to get to the final ‘Yes’ of commitment.

Rapt, Page 085

The message that paying attention to the other guy often helps you more than him is not one that you often hear from the therapy and psychopharmacology industries.

168 Hours, Page 85

Doing a lot does not mean you’re doing anything important with your 168 hours.

Managing Up, Page 085

Nobody likes to be micromanaged… Human beings have an innate neuropsychological need for some level of autonomy…

Blink, Page 85

…our unconscious silently crunches all the data it can from the experiences we’ve had, the people we’ve met, the lessons we’ve learned, the books we’ve read, the movies we’ve seen, and so on, and it forms an opinion.

Thinking, Fast and Slow, Page 085

The standard practice of open discussion gives too much weight to the opinions of those who speak early and assertively, causing others to line up behind them.

How, Page 85

Despite the best of intentions, people create rules variously and often in reaction to behaviors deemed unacceptable to the larger goals of the group.

Why Managers Matter, Page 085

Good bosses design systems and architecture, even those bosses who locate decision-making at lower levels of the organization.

Sooner Safer Happier, Page 085

Human systems experience the loss of information and things will start to creep back if your foot is taken off the gas.