Quotes

Getting to Yes, Page 80

The other side is more likely to accept a solution if it seems the right thing to do – right in terms of being fair, legal, honorable, and so forth.

The Heart of Change, Page 80

…we should always remember that in a twenty-first-century world, the pace of external change is only going to increase.

It Doesn’t Have to Be Crazy at Work, Page 080

Workaholism is a contagious disease. You can’t stop the spread if you’re the one bringing it into the office.

The Messy Middle, Page 080

…very few people can stay loyal to a strategy long enough for their vision to materialize.

Accelerate, Page 80

…in a network system… people will want to be change agents, will volunteer, and will do extra work without extrinsic carrots if they feel the task is rational – but much more so because they feel some true passion for the work.

A World Without Email, Page 80

…asynchronous communication complicates attempts to coordinate, and therefore, it’s almost always worth the extra cost required to introduce more synchrony.

Getting to Yes, Page 80

We often try to influence others by threats and warnings of what will happen if they do not decide as we would like. Offers are usually more effective.

The Hard Thing About Hard Things, Page 080

When you expect your employees to act like adults, they generally do. If you treat them like children, then get ready for your company to turn into one big Barney episode.

Unreasonable Hospitality, Page 080

…in all customer-service professions – the goal is to connect with people. Hospitality means breaking down barriers, not putting them up!

Emotional Agility, Page 80

What we really need to do… is to just welcome these inner experiences, breathe into them, and learn their contours without racing for the exits.