Quotes

Stumbling on Happiness, Page 071

…feelings don’t just matter – they are what mattering means.

No Hard Feelings, Page 071

Although frenemy relationships are linked to greater stress, they also motivate us to work harder.

Good Boss, Bad Boss, Page 72

Listen to those under your supervision. Really listen. Don’t act as if you’re listening and let it go in one ear and out the other. Faking it is worse than not doing it at all. – Coach John Wooden

Quiet Leadership, Page 72

The future belongs to people who see possibilities before they become obvious. – Ted Levitt

Willpower, Page 72

Life rarely goes exactly according to plan, and so the daily plans can be demoralizing as soon as you fall off schedule.

Focus, Page 72

When this tendency to ignore evidence to the contrary spreads into a shared self-deception, it becomes groupthink.

Leading the Unleadable, Page 72

Confronting people with performance issues is difficult. Talking to people about what they are doing wrong evokes the feeling of being in conflict. Leaders, too, are susceptible to the flight or fight syndrome.

The Way We’re Working Isn’t Working, Page 072

Perhaps no single daytime renewal behavior more reliably influences performance – and is less common in the workplace – than taking a nap.

Good Boss, Bad Boss, Page 72

Wise bosses are devoted to knowing what they don’t know. They act boldly on facts they have right now, but search for signs they are wrong – seeking a healthy balance between courage and humility.

How to Become a Rainmaker, Page 72

Customers love questions. Customers love to talk. Customers feel more secure with the salesperson who asks questions and listens and takes notes.