Quotes

Think Again, Page 68

It is a sign of wisdom to avoid believing every thought that enters your mind. It’s a mark of emotional intelligence to avoid internalizing every feeling that enters your heart.

Never Split the Difference, Page 68

Every one of us has an inherent, human need to be understood, to connect with the person across the table.

Courage is Calling, Page 068

Out of fear, we conform. Out of fear, we don’t do what’s right. We mute ourselves.

The 5 Levels of Leadership, Page 068

Leadership isn’t a right. It’s a privilege. It must be continually earned.

How, Page 68

Trust, it turns out, is a drug called oxytocin. …When released, oxytocin… floods the brain with a feeling of well-being.

The Heart of Change, Page 68

With large-scale change, visions and strategies are the hard part because they require venturing into unknown territory. And if they’re not set correctly, you’re dead.

Management, Page 068

…there is no such thing as the one right organization. There are only organizations, each of which has distinct strengths, distinct limitations, and specific applications.

Influencer, Page 068

Bringing a simple solution to a complex behavioral challenge almost never works.

The Advantage, Page 68

Great teams ensure that all members, in spite of their individual responsibilities and areas of expertise, are doing whatever they can do to help the team accomplish its goals.

The Quarter-Life Breakthrough, Page 068

…the truth [is] that entrepreneurs are not superheroes. They don’t know everything. They have to weather ups and downs. It’s not always easy, simple, or fun.