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…[a] company’s inability to consistently deliver on its promise… undermine[s] the integrity of its brand positioning.
…boredom can motivate us by signaling that a more rewarding activity might exist.
If you’re leading a change effort, you need to remove the ambiguity from your vision of change.
There is an automatic assumption that negative is realistic and positive is unrealistic. Upon inspection, this is pure madness.
The chance of making mistakes increases dramatically with leadership, no matter its nature or level, but never having failed is never having led.
To effectively develop competencies, first understand who each person is and what their natural tendencies are. Then position them to maximize the time they spend using their strengths to improve competencies.
Almost any habit can be transformed if the cue and the reward stay the same.
To say whether a sign or any in-store media works or not, there’s only one way to assess it – in place.
We have TPS reports to fill out and boring e-mail to answer and all manner of drudge work that doesn’t necessarily fire our soul.









