Quotes

How, Page 49

Gallup polls in fact show that people’s happiness at work is integrally tied not to their wages, but to recognition, praise, and the opportunity to do what they do best every day.

The Effective Manager, Page 49

The more you know about all of your directs… the more they will trust you, and the better you will be at getting the most out of each one of them.

The Rock Crusher, Page 049

The team delivers the best value when it has a steady flow of the right work…

The Advantage, Page 49

Most people are generally reasonable and can rally around an idea that wasn’t their own as long as they know they’ve had a chance to weigh in.

The Lean Product Playbook, Page 49

…the high importance, low satisfaction quadrant [of importance versus satisfaction] is the best place to pursue opportunities.

Predictably Irrational, Page 049

Zero is an emotional hot button – a source of irrational excitement.

Influence, Page 49

A person who violates the reciprocity rule by accepting without attempting to return the good acts of others is disliked by the social group.

The Lean Product Playbook, Page 50

When a new product enables such a better way of doing something that people can’t imagine going back to the old way, that’s disruptive innovation.

Influencer, Page 050

Often it’s the obvious but under-used behaviors that prove vital.

Influence, Page 50

…it is not so puzzling that in the name of reciprocity, we often give back more than we have received.