Quotes

No Hard Feelings, Page 031

Compassion helps us become resilient: it improves our immune response, reduces stress levels, and is associated with the pleasure networks in our brains.

The Inspirational Leader, Page 031

Leadership requires that you build a relationship with your team.

Why We Buy, Page 031

…the conversion rate is a critically important measure of performance.

Grit, Page 31

By shining our spotlight on talent, we risk leaving everything else in the shadows…

The Inspirational Leader, Page 031

Usually, managers can drive businesses, but what separates great companies from good ones is inspirational leaders.

First, Break All The Rules, Page 31

The employee’s immediate manager directly influences the items most consistently linked to turnover. This tells us that people leave managers, not companies.

The Peter Principle, Page 31

…[the] professional automaton has… little capacity for independent judgment. He always obeys, never decides.

It’s the Manager, Page 31

Culture determines your brand – how employees and customers view your company.

Give and Take, Page 31

…while givers and takers may have equally large networks, givers are able to produce far more lasting value through their networks…

Quit, Page 31

The hiring success rate of managers has long been estimated at just 50%, which completely squares with the uncertainty involved.