Quotes

The Enthusiastic Employee, Page 405

…strong values – an inspiring purpose coupled with genuine cohesiveness as partners – generates a resilience that is immeasurably important as an organization’s conditions change.

Thinking, Fast and Slow, Page 405

Adaptation to a new situation, whether good or bad, consists in large part of thinking less and less about it.

Management, Page 405

There is no one right or universal [organization] design; each enterprise needs to design around the key activities appropriate to its mission and its strategies.

Management, Page 405

The best structure will not guarantee results and performance, but the wrong structure is a guarantee of nonperformance. All it produces are friction and frustration.

The Enthusiastic Employee, Page 406

…there are few if any periods since the Industrial Revolution in which the velocity of change has been as great or the changes as large and numerous and long-lasting as what we see today.

The Enthusiastic Employee, Page 406

Adaptation of organization to changes in the business environment happen in two contexts: the needs of the human beings that are affected by the changes and the organizational culture.

The Enthusiastic Employee, Page 406

Organizations need to change to cope with a changing environment and, in this endeavor, culture counts tremendously.

Influence, Page 406

… a history of reciprocally exchanged favors leads individuals to give additional favors to their exchange partner… no matter who provided the last one.

The Enthusiastic Employee, Page 407

Being partners has… a number of different attributes, including open communications up, down, and across the organization, joint decision making, mutual assistance, and respectful interaction.

The Enthusiastic Employee, Page 407

…unchangeable core values provide the partners with a steady and shared compass for navigating the inevitable storms of business life.