Quotes

Thinking, Fast and Slow, Page 394

Our emotional state is largely determined by what we attend to, and we are normally focused on our current activity and immediate environment.

The Enthusiastic Employee, Page 394

When management treats workers and their organization as enemies, they are treated as enemies in return. It’s as simple as that.

Thinking, Fast and Slow, Page 395

It is only a slight exaggeration to say that happiness is the experience of spending time with people you love and who love you.

The Enthusiastic Employee, Page 395

Studies of supplier relations reveal substantial benefits from a partnership relationship, especially in the quality of the products or services the supplier provides…

The Enthusiastic Employee, Page 396

When [people are treated as partners], the positive effects – the willingness of people to go all out in their performance – are profound.

Management, Page 396

…anyone who asks the question, What does the customer really buy? Will win the race.

Influence, Page 396

…all human societies have developed ways to respond together, in unison or coordination, with songs, marches, rituals, chants, prayers, and dances.

Management, Page 397

…anyone willing to use marketing as the basis for strategy is likely to acquire leadership in an industry or a market fast and almost without risk.

Influence, Page 397

…group solidarity serves societies’ interests well, producing degrees of loyalty and self-sacrifice normally associated with much smaller family units.

Influence, Page 398

…when people function together synchronously, they are on the same wavelength, literally.