Quotes

The Enthusiastic Employee, Page 437

The only reality that counts here is the employee’s reality, not senior management’s.

Influence, Page 438

…when we make a decision about someone or something, we don’t use all of the relevant available information. We use only a single, high representative piece of the total.

The Enthusiastic Employee, Page 439

…partnership should not be limited to the goal of the effort, but should also govern how that goal is reached.

Influence, Page 439

When rushed, stressed, uncertain, indifferent, distracted, or fatigued, we focus on less of the available information.

The Enthusiastic Employee, Page 440

People resist changes they see as harmful to them or the organization, and they gladly welcome changes that they see as helpful.

Influence, Page 440

Novelty, transience, diversity, and acceleration are prime descriptors of civilized existence.

The Effective Executive, Page 440

…organizations are held together by information rather than by ownership or command.

The Enthusiastic Employee, Page 441

…change must emanate from the top and be continually sustained by it.

Influence, Page 442

Because technology can evolve much faster than we can, our natural capacity to process information is likely to be increasingly inadequate to handle the abundance of change, choice, and challenge that is characteristic of modern life.

Influence, Page 444

…we should want to retaliate whenever we see someone betraying one of our rules of thumb for profit.