Quotes

The Enthusiastic Employee, Page 426

Failures and mistakes in the course of running a business are inevitable.

Management, Page 428

Organization structure should make self-control possible and should encourage self-motivation.

Management, Page 429

Only if the structure can adapt to new situations, new demands, new conditions, will it be able to survive.

Management, Page 429

An organization must be capable of producing tomorrow’s leaders from within.

The Enthusiastic Employee, Page 430

What, at its heart, is the job of a boss? It is getting work done through others and accepting accountability for their performance.

The Enthusiastic Employee, Page 431

Partnership works because it harnesses the natural motivation and enthusiasm that is characteristic of the overwhelming majority of workers.

The Enthusiastic Employee, Page 432

Organizations that have moved to a partnership culture have always had to deal with managers who could not (or would not) change, and they have usually had to remove them from managerial positions.

The Effective Executive, Page 433

Making good decisions is a crucial skill at every level. It needs to be taught explicitly to everyone in organizations that are based on knowledge.

Management, Page 434

It is… the team leader’s first job to establish clarity: clarity of objectives and clarity with respect to everybody’s role, including the leader’s own.

The Enthusiastic Employee, Page 436

…understanding your co-workers is kind of a pre-requisite to success. You’re not going to make it without their help, so you have to learn how to talk to them and how to appreciate them. – Gordon Bethune