Quotes

The Enthusiastic Employee, Page 440

People resist changes they see as harmful to them or the organization, and they gladly welcome changes that they see as helpful.

Influence, Page 440

Novelty, transience, diversity, and acceleration are prime descriptors of civilized existence.

The Effective Executive, Page 440

…organizations are held together by information rather than by ownership or command.

The Enthusiastic Employee, Page 441

…change must emanate from the top and be continually sustained by it.

Influence, Page 442

Because technology can evolve much faster than we can, our natural capacity to process information is likely to be increasingly inadequate to handle the abundance of change, choice, and challenge that is characteristic of modern life.

Influence, Page 444

…we should want to retaliate whenever we see someone betraying one of our rules of thumb for profit.

The Effective Executive, Page 445

Good executives focus on opportunities rather than problems.

The Effective Executive, Page 446

But problem solving, however necessary, does not produce results. It prevents damage. Exploiting opportunities produces results.

The Effective Executive, Page 447

Above all, effective executives treat change as an opportunity rather than a threat.

The Enthusiastic Employee, Page 451

…management must convey its excitement for the partnership approach, but do so in a way that is informative and realistic. Conviction and credibility – not salesmanship – are the keys.