Quotes

The Enthusiastic Employee, Page 305

When employees are unhappy in their current situation, it’s fortunate when they also feel able to leave it.

Mistakes Were Made (but not by me), Page 305

You keep the message separate from the messenger. In this way, we might learn how to change our minds before our brains freeze our thoughts into consistent patterns.

The Enthusiastic Employee, Page 305

Price in the job comes from three sources: performing well, using valued skills, and doing something of significance.

Thanks for the Feedback, Page 305

…modeling is the most powerful thing you can do as an individual leader to improve culture.

Management, Page 305

Failure to go out and look at actual results is the leading reason for persisting in a course of action long after it has ceased to be appropriate or even rational.

Mistakes Were Made (but not by me), Page 306

[Americans] think that making mistakes means they are stupid. That belief is precisely what keeps them from learning from their mistakes.

The Enthusiastic Employee, Page 306

…few workers want a laissez-faire environment – there is no pride in that.

The Enthusiastic Employee, Page 306

…quality is associated with traits that workers value – traits that are distinctly human, such as craftsmanship, dedication, and judgment.

Thanks for the Feedback, Page 306

Even if it’s done in the execution of your role, it feels terrible to hurt or upset others, and we quite reasonably try to avoid it when we can.

Mistakes Were Made (but not by me), Page 307

Understanding how dissonance operates helps us rethink our own muddles, and it’s also a useful skill for helping friends and relatives get out of theirs.