Quotes

Influence, Page 320

…something special happens when people put their commitments on paper: they live up to what they write down.

Mistakes Were Made (but not by me), Page 321

Dissonance may be hardwired, but how we think about mistakes is not.

The Enthusiastic Employee, Page 321

Employees naturally want to know how they can do their jobs better because improvement will give them a greater sense of achievement and pride.

Pour Your Heart Into It, Page 321

To be an enduring, great company, you have to build a mechanism for preventing and solving problems that will long outlast any one individual leader.

Lean Thinking, Page 321

…the value stream manager develops the vision for the product, determines the Current State of the value stream, and then envisions the Future State.

Thinking, Fast and Slow, Page 321

When you take the long view of many similar decisions, you can see that paying a premium to avoid a small risk of a large loss is costly.

The Messy Middle, Page 322

The accounting of how you spend your minutes is the hard truth of your values.

Influence, Page 322

…written down and publicly made commitments can be used not only to influence others in desirable ways but to influence ourselves similarly.

Influence, Page 322

Whenever one takes a stand visible to others, there arises a drive to maintain that stand in order to look like a consistent person.

Mistakes Were Made (but not by me), Page 323

In the final analysis, a nation’s character, and an individual’s integrity, do not depend on being error free. It depends on what we do after making the error.