Quotes

Management, Page 023

…[managers] represent power – and power has to be accountable, has to be legitimate. They have not yet faced up to the fact that they matter.

Hooked, Page 23

User habits are a competitive advantage. Products that change customer routines are less susceptible to attacks from other companies.

Thinking, Fast and Slow, Page 023

Intense focusing on a task can make people effectively blind, even to stimuli that normally attract attention.

Good Boss, Bad Boss, Page 23

The best management is sometimes less management or no management at all.

Distracted, Page 023

People who focus well report feeling less fear, frustration, and sadness day to day, partly because they can literally deploy their attention away from negatives in life.

Sooner Safer Happier, Page 023

The majority of agility is about behavior norms, culture, rather than processes or tools. It’s people, process, and tools, in that order.

The Progress Principle, Page 023

When something unexpected or ambiguous happens, people will try to understand it and will draw conclusions about the work, their colleagues, and organization based on that event.

What Got You Here Won’t Get You There, Page 23

When we do what we choose to do, we are committed. When we do what we have to do, we are compliant.

Management, Page 023

Management is about human beings. Its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant.

Overwhelmed, Page 23

What often matters more than the activity we’re doing at a moment in time… is how we feel about it. Our perception of time is, indeed, our reality.