Quotes

Toxic Positivity, Page 261

One of the worst things about toxic positivity is that, when used in the wrong moments, it denies what we’re feeling and makes us feel worse.

Bullshit Jobs, Page 261

So the more automation proceeds, the more it should be obvious that actual value emerges from the caring element of work.

Sooner Safer Happier, Page 261

A focus only on tooling will have minimal improvement on outcomes if processes, the system of work, and behavioral norms, how people are organized and incentivized, are not changing.

Toxic Positivity, Page 261

There is immense power in knowing when you need compassion and when you need a kick in the butt. Sometimes you need one and sometimes you need both.

The Enthusiastic Employee, Page 261

…the key impediments to job accomplishment are almost invariably a function of the culture set by senior management – especially the CEO…

How, Page 262

If someone on the team is not performing, it becomes incumbent on everyone else to raise the issue and then solve it as a group, with a focus on fixing the problem, not assigning blame.

Thinking, Fast and Slow, Page 262

Organizations that take the word of overconfident experts can expect costly consequences.

Grit, Page 262

Our opponent creates challenges that help us become our best selves. – Pete Carroll

Getting Things Done, Page 262

The world is too unpredictable these days to permit assumptions about outcomes: we need to take responsibility for moving things to clarity.

Thinking, Fast and Slow, Page 262

…there are periods in which competition, among experts and among organizations, creates powerful forces that favor a collective blindness to risk and uncertainty.