Quotes

Sooner Safer Happier, Page 201

Don’t artificially lock in a fixed date if the date doesn’t need to be fixed. Don’t back yourself into a corner unnecessarily.

The 5 Levels of Leadership, Page 201

Helping another person to become a competent leader almost always takes longer than you think and is more difficult than you expect.

Decisive, Page 201

Even if we have a pretty good guess about the future, the research on overconfidence suggests that we’ll be wrong more often than we think.

Hacking Growth, Page 201

…retention is generally the deciding factor in achieving strong profitability, for any kind of company.

A World Without Email, Page 201

…if you deal with clients, an optimized client communication protocol will be crucial in your journey to move past the hyperactive hive mind workflow.

Unapologetically Ambitious, Page 201

…almost all people truly want to help, in their hearts. If you make it easy for them, and you make sure they see results, they feel wonderful about it.

The E-Myth Revisited, Page 201

…the customer is not always right, but whether he is or not, it is our job to make him feel that way.

The Five Dysfunctions of a Team, Page 201

The most important action that a leader must take to encourage the building of trust on a team is to demonstrate vulnerability first.

Average is Over, Page 201

Expert coaching or motivating will become a competitive growth sector for jobs.

The Rare Find, Page 201

Anyone prospecting for jagged résumés and talent that whispers needs courage to press ahead in the face of public indifference or disdain.