Quotes

Hacking Growth, Page 201

…retention is generally the deciding factor in achieving strong profitability, for any kind of company.

A World Without Email, Page 201

…if you deal with clients, an optimized client communication protocol will be crucial in your journey to move past the hyperactive hive mind workflow.

Unapologetically Ambitious, Page 201

…almost all people truly want to help, in their hearts. If you make it easy for them, and you make sure they see results, they feel wonderful about it.

The E-Myth Revisited, Page 201

…the customer is not always right, but whether he is or not, it is our job to make him feel that way.

The Five Dysfunctions of a Team, Page 201

The most important action that a leader must take to encourage the building of trust on a team is to demonstrate vulnerability first.

Average is Over, Page 201

Expert coaching or motivating will become a competitive growth sector for jobs.

The Rare Find, Page 201

Anyone prospecting for jagged résumés and talent that whispers needs courage to press ahead in the face of public indifference or disdain.

The Lean Product Playbook, Page 201

Good market opportunities only exist for so long before competition moves them to the upper right quadrant of the importance vs. satisfaction framework.

Management, Page 201

…knowledge workers own the means of production. It is the knowledge between their ears. And it is totally portable and an enormous capital asset.

Sooner Safer Happier, Page 201

…even if you think the scope is fixed, legislation is usually written in a way enabling near-infinite ways to implement it.