| 15820 Quotes Found |
…the customer is not always right, but whether he is or not, it is our job to make him feel that way.
The most important action that a leader must take to encourage the building of trust on a team is to demonstrate vulnerability first.
Expert coaching or motivating will become a competitive growth sector for jobs.
Anyone prospecting for jagged résumés and talent that whispers needs courage to press ahead in the face of public indifference or disdain.
Good market opportunities only exist for so long before competition moves them to the upper right quadrant of the importance vs. satisfaction framework.
…knowledge workers own the means of production. It is the knowledge between their ears. And it is totally portable and an enormous capital asset.
…even if you think the scope is fixed, legislation is usually written in a way enabling near-infinite ways to implement it.
…a business is like a martial arts practice hall, a dojo, a place you go to practice being the best you can be.
Understandably, [customers] don’t like [to wait], but as reasonable beings, they’ll do it – up to a point. Beyond that, though, comes trouble.









