Quotes

Denial, Page 019

Any product or service is a combination of what the business provides and what the consumer wants and expects.

Fierce Conversations, Page 19

Companies and marriages derail because people don’t say what they are really thinking.

The Effective Manager, Page 19

Just about the only place where feedback isn’t given, isn’t used, isn’t taken for granted is between managers and their directs.

The Progress Principle, Page 019

…managers at every level affect the inner work life and, consequently, the creativity and productivity of people throughout the organization.

Unapologetically Ambitious, Page 019

When people compliment you or promote you, they are doing so because you earned it. Take that at face value.

First, Break All The Rules, Page 19

…the most valuable aspects of jobs are now… the most essentially human tasks: sensing, judging, creating, and building relationships.

The Inspirational Leader, Page 019

…it takes work to coach, mentor, motivate, and inspire people to produce their very best work. It has nothing to do with using force or manipulation.

Feel the Fear… and Do It Anyway, Page 19

Pushing through fear is less frightening that living with the underlying fear that comes from a feeling of helplessness.

Transformed, Page 019

If you’re trying to empower your people with a true sense of ownership and push decisions down to the product teams and closer to the users, then you’ll need to make coaching a pillar of what your managers are responsible for.

Traction, Page 19

Above all else, your leaders need to be able to simplify, delegate, predict, systemize, and structure.