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…what customers say they will do and what they actually do can be quite different – and actual customer behavior trumps customer opinions any day.
Successes that come quickly, as long as they are unambiguous and visible, demonstrate that a vision of the future has credibility.
…a direct who has already agreed… is much more likely to listen to the details with an attitude of ownership and trying to solve the problem.
…taking time to define results up front is particularly vital because a large percentage of the workforce is employed in jobs where it’s often difficult to demonstrate measurable results.
FEELING stands for Facts, Emotions, Encouragement, Learning, Implications, and New Goals.
Performing well in one area is tough enough; trying to find people who can do everything is Mission: Impossible.
Quick successes can turn skeptics into supporters while reducing the power of cynics and NoNos.
People who are experienced at ‘asshole boss management’ also learn that their survival depends on protecting themselves from blame, humiliation, and recrimination rather than doing what is best for their organization.
There’s competition for good opportunities. And because of that, if you can intelligently take on risk, you will find opportunities others miss.









