Quotes

Never Split the Difference, Page 180

…using your own name creates the dynamic of ‘forced empathy.’ It makes the other side see you as a person.

The Way We’re Working Isn’t Working, Page 180

Given the way our brains are designed, we actually learn less well when we’re presented with a great deal of information all at once.

A World Without Email, Page 180

…by adding complexity to the rules we use to structure our communication, the actual amount of information required by the interactions can be reduced.

Bullshit Jobs, Page 180

Managerialism has become the pretext for creating a new covert form of feudalism, where wealth and position are allocated not on economic but political grounds…

When, Page 180

Human beings rarely go it alone. Much of what we do – at work, at school, and at home – we do in concert with other people.

Never Split the Difference, Page 180

Humanize yourself. Use your name to introduce yourself. Say it in a fun, friendly way. Let them enjoy the interaction, too. And get your own special price.

The Messy Middle, Page 180

In our efforts to feel rewarded with the least effort possible, we often fail to make progress in solving the hard problems that need our energy the most.

Hacking Growth, Page 180

…you cannot know ahead of time which experiments are going to be most effective. The best you can do is stay nimble and data-driven…

When, Page 180

Our ability to survive, even to live, depends on our capacity to coordinate with others in and across time.

From Paycheck to Purpose, Page 180

…in the absence of feedback, people will fill in the blanks with the negative.