Quotes

The Way We’re Working Isn’t Working, Page 170

Not even the best-run organizations can avoid challenges, conflict, and stress, especially in tough economic times. But leaders at all levels can profoundly influence the way an organization responds…

Heart, Smarts, Guts, and Luck, Page 170

Courage isn’t about eradicating fear, but rather about transforming negativity into productivity.

A Sense of Urgency, Page 170

After a big win, urgency can slide with remarkable speed into a new complacency…

Thanks for the Feedback, Page 170

As you notice your story about what the feedback means, don’t worry about whether it’s true or false, right or wrong, sensible or crazy; for now, just listen to it.

It’s the Manager, Page 170

The most important jobs of the future will require social skills, and human interactions will remain the most powerful way to build relationships with customers.

The Start-up of You, Page 170

Keeping your options open’ is frequently more of a risk than committing to a plan of action.

The Advantage, Page 170

Tolerating behavior that flies in the face of core values inspires cynicism and becomes almost impossible to reverse over time.

Never Split the Difference, Page 171

At the end of the day, the deal killers often are more important than the deal makers.

Heart, Smarts, Guts, and Luck, Page 171

One of the most crucial qualities a business-builder can possess is knowing when to stand firm and when to adapt.

Blue Ocean Strategy, Page 171

You must create a culture of trust and commitment that motivates people to execute the agreed strategy – not to the letter, but to the spirit.