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This sounds super hierarchical, but let’s face it: the ‘flat’ organization is a myth. Hierarchy is an inescapable fact of life.
Sometimes consumers deprive themselves of things they want and can afford because of an inner voice telling them it’s a rip-off.
Almost all unplanned buying is a result of touching, hearing, smelling or tasting something on the premises of a store…
Paint the pain. When you finally get to the right person in a negotiation, they will often spill the beans and reveal their real pain so that you can fix it.
Resting in the status quo leads to stasis and decline. For all great innovations, someone took a risk.
The best way to lower the barriers that hierarchy puts between us is to admit that it exists and think of ways to make sure everyone feels they are on an equal footing at a human level despite the structure.
…everyone wants to know the true feelings and heartstrings of their leaders, along with news on how the organization is faring.
We preen like chimps, men and women alike. Self-interest is a basic part of our species.
In your work life, try to embrace your struggles rather than avoiding them. Yes, they may be hard, painful, even terrorizing. But hardships are incredibly formative and educational.









