| 16297 Quotes Found |
Researchers estimate that 40 to 50 percent of our actions on any given day are done out of habit.
It’s safe to say that performance reviews rank up there with root canals, though in this analogy, they’re probably just as painful for the dentist as for the patient.
…hierarchy is by no means a panacea for every problem that an organization faces. Still, it is there for a reason: it helps get activities coordinated and people cooperating.
…sustainable improvement comes when clients internalize what is new, make it their own, participate fully in the improvement effort, and build their own capacity.
When we verbalize something, it becomes more real and important to us. It becomes more necessary for us to live in alignment with that truth.
…when delivery takes decades, the unpredictable becomes inevitable.
To tip the cognitive hurdle, not only must you get your managers out of the office to see operational horror, but also you must get them to listen to their most disgruntled customers firsthand.









