Quotes

Primal Leadership, Page 162

…support can offer not just the hope of change, but the confidence to embrace that hope.

Switch, Page 162

Any new quest, even one that is ultimately successful, is going to involve failure.

What Got You Here Won’t Get You There, Page 162

More than anything, follow-up makes us do it.

Priceless, Page 162

A diner who orders based on price is not a profitable diner.

Emotional Intelligence 2.0, Page 162

People watching is a safe way for you to pick up on signals, observe interactions, and figure out underlying motivations or emotions…

Talent is Overrated, Page 162

…the most effective steps an organization can take to build innovation will include helping people expand and deepen their knowledge of their field.

Flawless Consulting, Page 162

If we give clients precisely what they ask for, we run the risk of not having served them well.

Hacking Growth, Page 162

…while finding the right words to appeal to people is vital, offering true value is a necessary ingredient for achieving viral growth.

The Heart of Change, Page 162

Successful change is more fragile than we often think, or wish to think.

Only the Paranoid Survive, Page 162

An organization that has a culture that can deal with these two phases – debate (chaos reigns) and a determined march (chaos reined in) – is a powerful, adaptive organization.