Quotes

Hooked, Page 160

The more users invest in a product through tiny bits of work, the more valuable the product becomes in their lives and the less they question its use.

Why Managers Matter, Page 160

A manager must convince employees that what they are doing is meaningful and appreciated.

The Quarter-Life Breakthrough, Page 160

As soon as you have an idea of what lily pad you want to leap to next, share your idea with people you trust.

Atomic Habits, Page 160

Researchers estimate that 40 to 50 percent of our actions on any given day are done out of habit.

Radical Candor, Page 161

It’s safe to say that performance reviews rank up there with root canals, though in this analogy, they’re probably just as painful for the dentist as for the patient.

Range, Page 161

We learn who we are in practice, not in theory.

Why Managers Matter, Page 161

…hierarchy is by no means a panacea for every problem that an organization faces. Still, it is there for a reason: it helps get activities coordinated and people cooperating.

Flawless Consulting, Page 161

…sustainable improvement comes when clients internalize what is new, make it their own, participate fully in the improvement effort, and build their own capacity.

High Performance Habits, Page 161

When we verbalize something, it becomes more real and important to us. It becomes more necessary for us to live in alignment with that truth.

Blue Ocean Strategy, Page 161

To tip the cognitive hurdle, not only must you get your managers out of the office to see operational horror, but also you must get them to listen to their most disgruntled customers firsthand.