 |
Genuine empathy requires that we listen, understand, and feel what is happening so that we can create a targeted solution.
|
54 |
 |
We all seem to want silver bullets – quick and easy… Stop looking for those (there aren’t any). Start thinking about things that might work.
|
152 |
 |
How do we get ourselves caught up in fixes that fail? By focusing on only one player in the system and papering over the real problem with a solution that is fundamentally unsound.
|
141 |
 |
The freshest and most interesting solutions often come when we embrace ‘the beginner’s mind,’ approaching novel experiences with fresh eyes.
|
39 |
 |
Unlike feedback, which often introduces a discussion of mistakes and shortfalls, feedforward focuses on solutions, not problems.
|
174 |
 |
You can monetize the punishment and end the problem. Or you can monetize the result and create a solution. Either way, it works.
|
197 |
 |
Big problems are rarely solved with commensurately big solutions.
|
44 |
 |
Trying to fight inertia and indifference with analytical arguments is like tossing a fire extinguisher to someone who’s drowning. The solution doesn’t match the problem.
|
107 |
 |
Overwork is a trap, not a solution.
|
163 |
 |
Saying no is not the problem; in fact, it is often the solution.
|
211 |
