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…relationships and organizations are simplified, energized, and clarified when they exist in an atmosphere of truth.

Our companies, our relationships, and our lives are mirrors accurately reflecting us back to ourselves

We can see an organization or a department or a relationship with clarity only when we look ourselves full in the face.

…the conversation is the relationship. One conversation at a time, you are building, destroying, or flatlining your relationships.

…microlapses create distraction by infecting interpersonal relationships with doubt and fear.

…reputation, combined with experiences that support it, propels trust. If, however, you fail to meet the expectations set by your reputation, you introduce dissonance into a relationship.

In return for trust and autonomy, relationships between members of the group recognize the implicit social contract and include the greater good.

…language has the power to contain or inspire, and the language you adopt and employ either locks you in rigid relationships or frees you to new possibilities of connection.

…when you have a position of power and establish permission anyway, it can have a big positive impact on work relationships.

…you absolutely should evaluate relationships, and possibly end them, with people who don’t treat you well, are abusive, or don’t value your relationship.