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When big, shared goals take hold, it’s because they are seen to be working. People who join the team feel that they and their peers are accomplishing great things.

Organizations foolishly talk themselves into hiring people with great talent, but not the right talent.

…aggressive listeners gain authority by being incredibly attentive to other people.

…no matter what the line of work, lots of good people are out there, if only the cynics could see them.

The best assessors in any field look at people differently… These judges all have the courage to focus on candidates’ underlying character and motivation, rather than sticking merely to classic measures of experience.

Being willing to see people’s potential is especially important in smaller, scrappier organizations.

The difference between growth and stagnation comes down to finding people with bold, fresh approaches, who can create opportunities that no one else saw before.

Take time, every now and then, to ask what pools of people you aren’t seeing – but should.

The more you can learn about how people handle adversity, the more astutely you can judge them.

The farther people advance in life, the less guidance anyone else can provide about what to do next.