Categories

Management’s concern and management’s responsibility are everything that affects the performance of the institution and its results – whether inside or outside, whether under the institution’s control or totally beyond it.

If objectives are only good intentions, they are worthless. They must degenerate into work. And work that is always specific, always has – or should have – clear, unambiguous, measurable results, a deadline, and a specific assignment of accountability.

Marketing and innovation are the foundation areas in objective setting. It is in these two areas that a business obtains its results.

…the marketing approach tends to make all functions secondary and… all functions are cost centers rather than producers of results.

…unless an organization can be built on [social reform], it is not a valid entrepreneurial idea. The test of the idea is… economic performance and economic results.

The plan that provides only for doing additional and new things without provision for sloughing off old and tired ones is unlikely to have results.

…a manager is someone who takes responsibility for, and contributes to, the final results of the enterprise, the job should always embody the maximum challenge, carry the maximum responsibility, and make the maximum contribution.

…jobs and a job structure focused on rapid promotion are to be avoided… they result in an unbalanced age structure.

Performance is… the consistent ability to produce results over prolonged periods of time and in a variety of assignments.

A management that wants to create and maintain the spirit of achievement… stresses opportunity. But it will also demand that opportunities be converted into results.