 |
…if you want to change your habits, just give less energy to the habits you don’t like.
|
25 |
 |
Bringing about change isn’t easy, and it requires stretching people.
|
51 |
 |
…people often give up easily when they try something new, so it helps to let them know that their frustration is normal.
|
53 |
 |
Remember that any time you want someone’s brain to do something new it is likely to bring up fear and concern… So it’s important to make people feel safe.
|
67 |
 |
…to create real change in others we first must capture and keep people’s attention.
|
87 |
 |
Being generous opens up the possibility of learning and change.
|
96 |
 |
Letting people come up with their own insights when things haven’t gone well is more comfortable for everyone, and is more likely to deliver the outcome everyone wants: learning and behavior change for next time.
|
210 |
 |
…just like an individual, and like the brain itself, an organization can only be changed from the inside out.
|
231 |
 |
Complaining helps us feel better, influences how people see us, creates social bonds, allows us to gather information, encourages empathy, and helps create real change.
|
176 |
 |
When we complain effectively, we can achieve the closeness, support, and change that we all crave.
|
188 |
