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…receiving recognition for one’s achievements is among the most fundamental of human needs…

Psychologically healthy people want to be recognized for their genuine achievements and are concerned primarily with the opinions of those whom they admire…

…people want honest and deserved acknowledgement of their contributions and, when received, it is greatly appreciated. Don’t spoil it.

Employees typically do not want their colleagues fired, but they become… supportive if they believe that management has done whatever is reasonable to help the employee improve and has otherwise treated him fairly.

Taking time to rest and socialize is nothing to worry about; in fact, it should be encouraged.

…committing to employees in fundamental respects pays off big time over the long term.

When management treats workers and their organization as enemies, they are treated as enemies in return. It’s as simple as that.

…[the] professional automaton has… little capacity for independent judgment. He always obeys, never decides.

Most people agree in principle with the dictum that fine feathers don’t make fine birds, but in practice an employee is judged by his appearance.

…discover an irrelevant incompetence. Find it and practice it diligently. It will keep you at a level of incompetence and so assure you of the keen personal satisfaction of regularly accomplishing some useful work.