 |
A measure won’t drive behavior if it doesn’t maintain attention, and it certainly won’t maintain attention if it’s rarely assessed…
|
022 |
 |
If you want to measure to influence behavior, it must be refreshed frequently.
|
023 |
 |
Measurement is an integral part of the change effort, and done correctly, it informs and drives behavior.
|
023 |
 |
If there’s a chance that the very process of measuring results might drive the wrong behavior, then be sure to faithfully measure the actions you need to produce those results as well.
|
026 |
 |
You can never hope to engage people’s commitment if they don’t have permission to say no.
|
084 |
 |
…the gold standard for tactics for engaging personal motivation is direct experience. Let people feel, see, and touch things for themselves.
|
092 |
 |
…there is little evidence that people who achieve exceptional performance ever get there through any means other than carefully guided practice – perfect practice.
|
121 |
 |
Self-discipline, long viewed as a character trait, and elite performance, similarly linked to genetic gifts, stem from the ability to engage in guided practice of clearly defined skills.
|
124 |
 |
If you want to succeed at influence, then spend more time than you suspect you’ll need engaging people in practicing the new behaviors.
|
142 |
 |
…in order to encourage [people] to change, you have to trust them to change, you have to generate clear, unambiguous evidence that they can believe you.
|
157 |
