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…though management might talk about it, fundamentally, management does not behave in ways that demonstrate respect, and as a result, employees don’t trust management.

Help create an environment in which everyone’s contributions are recognized and every person is acknowledged. Give credit generously.

…taking time to define results up front is particularly vital because a large percentage of the workforce is employed in jobs where it’s often difficult to demonstrate measurable results.

…if you aren’t making a conscious effort to Get Better, you’re not just standing still; you’re getting farther and farther behind.

…if you’re not willing to make mistakes, you’re not going to improve.

Smart leaders create an environment that encourages appropriate risk-taking, an environment that makes it safe to make mistakes.

…the key to successful management is in treating people like adults. – John Case

…give someone a realistic delivery date instead of giving them the false promise of what they want to hear – it’s much better to do it up front than to disappoint them later.

If companies don’t do market research to determine the needs and preferences of consumers before they produce products, they don’t make money.

…when you make a commitment, you build hope; when you keep it, you build trust. – Roger Merrill