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For Humans, mental accounts are a form of narrow framing; they keep things under control and manageable by a finite mind.

Unfortunately, the managers of most companies fail to understand the importance of well-designed packaging.

Managers, you must be intolerant of bad apples for the psychological safety of your team.

…command and control management – which uses dominance to get results – is on its way out. A relational leadership style has emotional and financial benefits.

Being an empathetic manager is not the same as being a pushover. Own your decisions and discuss and set expectations with your reports as soon as you know there’s a problem.

If you let someone underperform for months or even years without saying anything, you’ve failed as a manager.

Average managers play checkers, while great managers play chess. – Marcus Buckingham

Managing your feelings is as important as managing your reports; when you consider a throwaway comment or a momentary bad mood can ruin someone’s day.

Reactive, hot-tempered managers are hurtful, demoralizing, and the top reason people quit their jobs.

Often managers don’t know how their reactions come across, and because their days are so packed, they don’t have time to reflect on or apologize for their negative reactions.