 |
The four critical behaviors… are the following: 1) Get to know your people, 2) Communicate about performance, 3) Ask for more, 4) Push work down.
|
7 |
 |
The lack of frequent performance communications increases directs’ defensiveness…
|
108 |
 |
The purpose of performance communications (and therefore feedback) is to encourage effective future behavior.
|
108 |
 |
Great managers will tell you that they give out far more positive than negative performance communications.
|
144 |
 |
…part of the job of any communication department, [is] finding and creating and displaying powerful video on a regular basis…
|
75 |
 |
Communication is obviously central to behaving urgently every day.
|
184 |
 |
Remarkably, smart people undercommunicate or poorly communicate all the time without recognizing their error.
|
4 |
 |
The direction of change is widely communicated, and communicated for both understanding and gut-level buy-in. The goal: to get as many people as possible acting to make the vision a reality.
|
83 |
 |
With clogged channels, even if someone is emotionally predisposed to want to understand a change vision, the information can become lost in the immense clutter.
|
89 |
 |
…companies make false promises to employees – pledging change through intensive communication campaigns but providing little actual follow-through.
|
112 |
