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Why is so much communicated through facial expression?… It’s because most humans are so wonderfully good at reading other people’s faces.
|
82 |
 |
…feedback lives (or dies) amid the trust, credibility, relationship, and communications skills between giver and receiver.
|
294 |
 |
If we can’t label what we’re feeling, it becomes difficult to communicate well enough to get the support we need.
|
84 |
 |
We make destructive comments without thinking – and therefore without noticing or remembering. But the objects of our scorn remember.
|
54 |
 |
…once the comment leaves your lips, the damage is done and it’s very hard to undo. You can’t take it back. No matter how fervently you apologize…
|
54 |
 |
When you start a sentence with ‘no,’ ‘but,’ ‘however,’ or any variation thereof, no matter how friendly your tone…, the message to the other person is You are wrong.
|
58 |
 |
…simple, un-nuanced messages break through the clutter and hit home with high impact.
|
145 |
 |
…the most persuasive communicators create conflict by juxtaposing what is with what could be.
|
65 |
 |
Presentations are one of the most popular business communication tools, second only to email. They attract clients and keep employees on track.
|
111 |
 |
In a world of digital communications, a human touch stands out.
|
219 |
