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Helping another person to become a competent leader almost always takes longer than you think and is more difficult than you expect.

If the only thing you’re helping a new leader learn is how to get ahead in the workplace, you’re not truly developing that person to succeed, because there’s a lot more to life than work and career.

…empowerment [is] helping people to see what they can do without your help, and releasing them to do it.

Every time you develop people and help them become leaders, you not only gain their ability and put their horsepower to use in the organization, but you also engage the abilities of everyone they lead.

In every successful small business owner’s life, there is someone who has reached out a helping hand at a critical moment… they are the people who truly have helped us achieve success.

The rewards of watching people flourish and then help others flourish are enormous.

Eliminate the phrase ‘don’t take it personally’ from your vocabulary – it’s insulting. Instead, offer to help fix the problem.

…ask for criticism before giving it, and offer more praise than criticism. Be humble, helpful, offer guidance in person and immediately, praise in public, criticize in private, and don’t personalize.

…seeing what truly exceptional performance looks like will help those who are failing to see more clearly what’s expected of them.

There’s a lot of research demonstrating that when companies help people develop new ideas by creating the space and time to clarify their thinking, innovation flourishes.