 |
Curiosity opens the door to understanding, validation, and empathy.
|
200 |
 |
Validating involves making space to listen and understand how your or someone else feels in their unique experience.
|
202 |
 |
Empathy is making space for the feelings, understanding them, and allowing the feelings to exist.
|
202 |
 |
Being an effective support person really comes down to listening, seeking understanding, validation, empathy, and strong boundaries with yourself and others.
|
209 |
 |
Talking about real things is hard. Sometimes it feels really negative. But there’s also a lot of healing, progress, and understanding being developed in those moments.
|
218 |
 |
If people in an audience laugh, it can feel as if the speaker understands them.
|
54 |
 |
More businesses… realize that a customer who feels understood is a step closer to real satisfaction and genuine advocacy.
|
139 |
 |
The direction of change is widely communicated, and communicated for both understanding and gut-level buy-in. The goal: to get as many people as possible acting to make the vision a reality.
|
83 |
 |
With clogged channels, even if someone is emotionally predisposed to want to understand a change vision, the information can become lost in the immense clutter.
|
89 |
 |
People successfully empower others when they understand the idea… because they correctly see what the key obstacles are and what is keeping them in place.
|
120 |
