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…in order to form a view… of what perfection would be, value stream managers need to apply the four lean principles of value specification, value stream identification, flow, and pull.

…the primary incentive for working in a lean system is that the work itself provides positive feedback and a psychological sense of flow.

…what primary workers and front-line managers typically don’t understand is how to think horizontally about the total flow of value and how to pull it.

…when we are truly engrossed in doing something – especially something we know how to do very well… – we tend to forget that we exist.

…hierarchy is an unbeatable machine when it comes to coordinating a flow of activities at the lowest cost. Hierarchy is an instrument of efficiency rather than the opposite.

[Multitasking] is incompatible with the peak-concentration states that are associated with high performance and quality work.