 |
The world is too unpredictable these days to permit assumptions about outcomes: we need to take responsibility for moving things to clarity.
|
262 |
 |
You can only achieve aspirations and outcomes over time if you execute the right specific behaviors.
|
51 |
 |
…compromise – ‘splitting the difference’ – can lead to terrible outcomes.
|
115 |
 |
By asking people for their input early in the process, you help them feel invested in the outcome.
|
71 |
 |
With enough practice, you can pick up on the cues that predict certain outcomes without consciously thinking about it.
|
60 |
 |
Action… is the type of behavior that will deliver an outcome.
|
142 |
 |
Sometimes motion is useful, but it will never produce an outcome by itself.
|
142 |
 |
Recent experiments show that having even one negotiator who brings a scientist’s level of humility and curiosity improves outcomes for both parties…
|
106 |
 |
Along with outcome accountability, we can create process accountability by evaluating how carefully different options are considered as people make decisions.
|
217 |
 |
…separating the people from the problem allows you to deal directly and empathetically with the other negotiator as a human being, regardless of any substantive differences, thus making possible an amicable outcome.
|
15 |
