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…if necessary, we need to create a crisis to convince people they’re facing a catastrophe and have no choice but to move.

…too many companies say they stand for one thing but call on us to behave in ways that contradict the mission under pressure or in crises.

…people are actually more comfortable dealing with surprises and crises than they are taking control of processing, organizing, reviewing, and assessing that part of their work that is not as self-evident.

…a crisis… is a rallying cry, a single area of focus around which there is no confusion or disagreement.

Crises must and can be resolved in moral ways.

A crisis allows us the opportunity to dip deep into the reservoirs of our very being, to rise to levels of confidence, strength, and resolve that otherwise we didn’t think we possessed.

There is no excuse for lying, cheating, and selfishness under any circumstances, but one can see how the pressure to do so builds during a crisis.

…people with high self-control consistently report less stress in their lives. They use their self-control not to get through crises but to avoid them.

…as data quality improves and number of data points multiplies, machine intelligence might tell us that a particular mix of regulations and monetary policy will lead to a financial crisis…

In some ways, identity foreclosure is the opposite of an identity crisis: instead of accepting uncertainty about who we want to become, we develop compensatory conviction and plunge head over heels into a career path.