 |
…the quickest way to increase trust is to demonstrate a behavior of competence.
|
133 |
 |
By behaving in ways that build trust with one, you build trust with many.
|
135 |
 |
…though management might talk about it, fundamentally, management does not behave in ways that demonstrate respect, and as a result, employees don’t trust management.
|
149 |
 |
Don’t let there be a gap between how you feel and what you do.
|
150 |
 |
It can require tremendous effort to get a new behavior going, but once you train your brain it becomes a habit.
|
52 |
 |
Authentic behavior leads to higher trust, higher leverage, and higher client commitment.
|
38 |
 |
A client’s behavior is not a reflection on you.
|
155 |
 |
Leadership behavior is not as vital as membership behavior.
|
276 |
 |
…if your behavior contradicts your values, your body knows, and you pay a price at a cellular level.
|
53 |
 |
As a leader, you get what you tolerate. People do not repeat behavior unless it is rewarded.
|
60 |
