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…much of self-control is about integrating behavior over time – passing up immediate gratification for future benefits…

…people reinforce one another’s behavior and standards.

Negotiation serves two distinct, vital life functions – information gathering and behavior influencing…

You and your counterpart have habits of mind and behavior, and once you identify them you can leverage them in a strategic manner.

Average is over. Some real-world interactions will become a lot simpler and call for conservatism and simple rule-following behavior, while others will become fare more complicated and extreme.

…numerous studies have been performed that link the satisfaction of purchasing behavior of customers to the attitudes and performance of employees.

A powerful company culture built on a belief in in the importance and value of what it does and shared norms as to what is acceptable behavior is in itself a control mechanism that lessens the need for external controls…

The culture of an organization flows directly form the real values and the observable behavior of the company’s leadership.

This is an important rule: a good design is one that changes customer behavior for the better.

Once successful givers see the value of sincerity screening and begin to spot agreeable takers as potential fakers, they protect themselves by adjusting their behavior accordingly.