 |
Without full knowledge of the available options and the ability to make sure you always get what you think you paid for, you might go home unsatisfied.
|
155 |
 |
Most workers don’t want or need a manager telling them what to do and when to do it. But managers have to design the system in which empowered, autonomous, educated knowledge workers can flourish.
|
245 |
 |
In a modern company, the knowledge crucial to success is dispersed across the employees and cannot all be concentrated at the the top management level.
|
262 |
 |
…while most decisions should be delegated to employees with superior knowledge of local conditions, overall authority… cannot be passed down the line.
|
263 |
