 |
Everyone has a right to experience feelings, even if you might not feel the same way.
|
201 |
 |
When you care, show it. Don’t hesitate or put it off until next week. Do something this week or even today.
|
206 |
 |
Emotional intelligence skills, much like emotions themselves, are contagious.
|
228 |
 |
With practice, anyone can – and many people do – become more skilled at picking up on emotions and managing them.
|
239 |
 |
…pay attention to managing emotions or suffer the consequences.
|
244 |
 |
When we get resistance, one good guess is that the manager feels he or she is going to lose control.
|
141 |
 |
…resistance is an emotional process, not a rational or intellectual one.
|
145 |
 |
Behind the resistance are certain feelings, and you cannot talk people out of how they are feeling.
|
149 |
 |
Anxiety is a natural state, best handled in the light of day.
|
263 |
 |
If you want to see someone in real pain, watch someone who knows who he is and defaults on it on a regular basis. – Pat Murray
|
62 |
